Part 22: Process Alignment Conclusion

by | Nov 8, 2021

By: KHA Consulting Team

The following is part 22 of a multi-part series on The KHA Way, KHA Management Consulting’s Integrated Service Offering. This blog series includes the benefits of using KHA Management Consulting Services and the components included.

Previously, we discussed some of the concepts behind Management Compensation Planning, bringing this section to a close. Here, we would like to offer a quick recap of the topics covered in this series and ask you for a phone call and a quick conversation to go over what can The KHA Way do for you?

It is critical to have an environment accustomed to business processes. If your business and its employees can follow processes, then as items change or are tweaked, the results can be expected to fall in line accordingly. With predictability comes certainty and with certainty comes results.

Those departments who govern processes and procedures for the business should be held accountable to results. For example, if a call center is being measured as a whole, metrics like customer satisfaction, average wait time, average duration of call, and upsell/cross-sell close rate can all be measured. These metrics driven from the organization level goals can then be translated into individual metrics.

With regards to individual metrics, it is key that each employee has a number that he/she must target to achieve. Whether this number is daily, weekly, monthly, or annual, its progress must be clearly visible to the employee and entirely objective. The objectivity and visibility are key to letting your employees know how they are doing at any point in time.

Equally important is that each employee, not only know what is expected of them, but the organization preferred method for accomplishing that goal. This is your ‘Processes and Procedures’. Each position in the organization should have a clearly laid out procedures manual detailing how each employee achieves their goals.

Finally, if an employee achieves their goals, and the organization achieves its goals, the employee should be rewarded for it. This is Management Compensation Planning. KHA has become experts in crafting custom, organization specific compensation models for various organizations in a multitude of industries. We would be happy to do the same for you.

At KHA Management Consultants, we work with mid-market industry leaders to identify what makes the organization, its stakeholders, and its’ employees tick. We facilitate Process Alignment with your organization’s key constituents to ensure buy-in, ownership, and a new way of thinking about the organization and its stakeholders amongst all levels. From a resource perspective, we primarily use our unmatched experience but also tap into the top-level resources such as those made available by Harvard Business Review, relevant strategic management authors, and MentorPlus. Some of those materials, frameworks, and lessons have been used in authoring this series.

KHA Management Consultants, the consulting department of KHA Accountants, PLLC, based in Flower Mound, Texas, is always looking for opportunities to work with key clients ready to take their organization to the next level. If you have a desire to improve, take the first step toward success with the strategic management experts, and contact us at 972-221-2500.

Two Estate Planning Strategies to Help Protect Wealth

A goal of estate planning is to maximize the wealth that is passed on to one’s heirs. In this video, we’ll discuss how a Spousal Lifetime Access Trust and an Irrevocable Life Insurance Trust may help you minimize estate taxes and protect wealth.

IRS Announces ERC Withdrawal Process

The Internal Revenue Service (IRS) has established guidelines concerning the withdrawal of an Employee Retention Credit (ERC) claim for those employers who now believe they may not qualify. These guidelines, detailed on the IRS’s official website, outline the necessary steps a taxpayer must take to withdraw a claim for the ERC, under certain conditions.

Why the Cost of Customer Acquisition Is So Important

For any business, understanding and effectively managing the cost of customer acquisition is crucial for success. In this video, we’ll explain what it is, how it’s calculated, and how it affects a business’s profitability, cash flow, and overall growth.

IRS releases guidance on Roth catch-up contributions under SECURE 2.0

The Internal Revenue Service (IRS) has recently released guidance on Roth catch-up contributions under SECURE 2.0 Act. This guidance, outlined in Notice 2023-62, provides important information for individuals who are age 50 or older and participating in a retirement plan that allows deferral contributions.

Estate Planning after a Business Sale

After selling a business, it is crucial to update your estate plan to align with your new financial situation. This article provides and overview of common strategies to consider.